• What payment methods do you accept?

Mikaela Beauty accepts Credit card (Visa and Mastercard), Bank Transfer, and Cash (for in-store purchases)

• Do you give samples to online and in-store orders?

Yes. All online and in-store purchases will be provided with samples and freebies subject to availability.

• Can I use multiple promo codes per order?

Only one promo code can be applied per order. Promo codes (first order discount, seasonal promo discount, shipping discounts, special partnership discounts, etc) cannot be used in conjunction with any other promotions or offers.

• Can I return an item that was on sale for a refund?

Please refer to our Returns Policy for questions regarding returning an item.

• What happens if an item I ordered was out of stock?

Our system can sometimes cause inconsistencies and doesn’t match our physical inventory. In case your online order goes through and the item is out of stock, we will reach out to you with any of the following:

- An alternative product that has the same ingredients and effectivity

- An option to change the item to a different product with the same price, or multiple products with the equivalent price

- A refund if any of the two options doesn’t fit your liking

• Do you offer free shipping?

We offer FREE standard shipping to anywhere in New Zealand for orders $50 and above (after any promotions and discounts applied).

• Do you ship to Australia?

We ship to anywhere in Australia with standard shipping fees. 

• Do you do international shipping aside from Australia?

We only ship to Australia at the moment. For orders to other countries, please send us a message and we will try to check the applicable rates and rules to the destination country.

Please be aware that some products may not be allowed for shipment to your country due to incoming goods rules.

• When will Mikaela Beauty ship my order?

All orders placed will be dispatched for shipment within 2 working days.

Orders placed on weekends and public holidays will be dispatched on the earliest working day.

• How long does shipment take?

For orders within New Zealand, please allow 1-3 working days for delivery.

For orders to Australia, please allow 7-10 working days for delivery.

Please note that we are not liable to any shipment delays after the parcel is handed over to the courier.

• What shipment courier do you use?

All orders are shipped through NZ Post. If you have a preferred shipment courier, please let us know in the Notes upon checkout.

• Is Same Day Delivery available?

No. All orders for shipment or delivery will be delivered through NZ Post, but you are always free to drop by our store to pick up your order if you are based in Christchurch.

• Is Click and Collect available?

Yes. Please select the “Local Pickup” option at checkout. Your order will usually be ready within 2 hours unless otherwise specified. Please wait for our confirmation email before heading to our store to pick up your order. 

Click and Collect is available from 10:00am to 3:00pm daily.

• Are your products 100% authentic?

Yes, all Mikaela Beauty products are tested and 100% authentic.

All Delia Cosmetics products are sourced from the direct manufacturer in Poland, and all our Korean products are sourced from legitimate and trusted distributors from South Korea.

All Mikaela branded products are carefully manufactured, selected, and tested by our team.

• Do you have vegan and sensitive skin-safe products?

Most of our Delia Cosmetics products are vegan, cruelty-free, and made for sensitive skin unless otherwise stated.

All ingredients are listed in the product description. Please reach out to us if you have any questions or clarifications.

• Are the colours uploaded on the product variants same in actual?

Please allow inconsistencies with the product colour variants due to lighting and photo editing.

All our products are made for all skin types and colours and will work accordingly.

• Can I drop by your store to test a product prior to purchasing?

Yes, you are always welcome to drop by our store to test a product or take a look at our items. Our store is only 15 minutes away from Christchurch CBD and can be seen in most navigation apps by typing “Mikaela Beauty Boutique”.

• What are your operating hours?

We are open from 10am to 4pm from Monday to Saturday and 10am to 3pm on Sundays.

We are closed during Public Holidays but you are free to make purchases on our website.

• Do you offer Wholesale and Retail prices?

Yes. Please email us at hey.mikaelabeauty@gmail.com for Wholesaler and Retailer enquiries.

• I have products that I think will fit your store’s vision and branding. Can I put up some items for consignment?

Yes, but on a case-to-case basis. Our team will have to discuss the proposal and terms before we can agree on a consignment. Please send us an email at hey.mikaelabeauty@gmail.com for product and consignment offers.

• Do you have a Rewards Program?

We do not have one at the moment, but we are working on it for our loyal customers.
We suggest subscribing to our mailing list to be the first one to know once we launch our Rewards Program.

• Can I cancel my order?

Please reach out to us ASAP at hey.mikaelabeauty@gmail.com and indicate your order number.

In case that your order has already been dispatched, please wait for the item to be delivered and return the unopened package via NZ Post or your preferred courier at your own expense or drop it in-store.

We will refund the cost of the returned item excluding shipping costs if the order has been dispatched for shipment already.

• Can I return or exchange items that are purchased in-store?

Yes. You can return or exchange your items accompanied with a valid receipt up to thirty (30) days from the purchase date to our store. Returns without receipt will be eligible for a store credit.

• Are there items that are non-refundable or cannot be exchanged?

Yes. Items that were purchased on sale, partial return of items from gift sets or packages, freebies and samples are not eligible for returns or exchange.

• Can I exchange a product with a change of mind? 

If you change your mind about the products you have purchased from us online or in-store, please return it to us within seven (7) days of purchase for an exchange of the same price or multiple items of the equivalent price. Only items that are unopened or in original condition will be accepted.

Refunds on the basis of change of mind are not permitted.

• Can I return or exchange an item that was given or gifted to me?

If you were gifted an item from our store but it isn’t what you had in mind, you can exchange your items for another item of the same price or multiple items of the equivalent amount.

We do have some exceptions for this: partial return of items that are part of a gift set or package are not eligible for a return or exchange.

Please reach out to us at hey.mikaelabeauty@gmail.com or visit us in-store with the original customer’s first and last name, email address, and mobile number. We will have to verify first internally before we can confirm the eligibility of return or exchange. Don’t worry, we will not inform or notify the gifter about the changes.

• What happens if an item I ordered was out of stock?

Our system can sometimes cause inconsistencies and doesn’t match our physical inventory. In case your online order goes through and the item is out of stock, we will reach out to you with any of the following:

- An alternative product that has the same ingredients and effectivity

- An option to change the item to a different product with the same price, or multiple products with the equivalent price

- A refund if any of the two options doesn’t fit your liking

• What do I do if my item is expired?

We apologise for the inconvenience this may cause. We strive to keep track of our product inventory, but some items may slip from our control.

In case the item you received is expired, please reach out to us ASAP through our website contact page or emailing us at hey.mikaelabeauty@gmail.com and attach an image of the product indicating the expiration date. Once we verify the expired product, we can either do a refund or exchange at your preference, and arrange a return shipment of the product at our expense.

• What do I do if an item in my order is damaged in transit?

Please inform us ASAP by sending us an email at hey.mikaelabeauty@gmail.com and attach an image of the damaged item(s) for us to assist you ASAP.

• What do I do if an item is missing from my package?

We triple check the items on all orders before dispatching it for delivery, but in case this happens, please reach out to us at hey.mikaelabeauty@gmail.com for assistance.

• How long does it take to process a refund?

Please allow 5-10 business days for your refund to be processed. Once we send confirmation of refund from our end and it hasn’t reflected yet on your bank account or credit card statement, we suggest reaching out to your issuing bank and check their refund processing times.

If you prefer to receive your refund in cash, you will be able to receive it on the same day once we verify that the return or refund is valid and fit our return policies. In some cases that we would need to make additional investigation on our end, we will let you know once your cash is ready for pick up or transferred to your nominated bank account.